If walking through the troubleshooting tips below first doesn't resolve your problem with access or functionality, please email reference-librarians@fuqua.duke.edu.
Don't email Client Support at S&P as they will refer you back to us for initial support.
A support email to us should always include the following.
- Provide as complete a description of the issue as possible. Sending only "It's not working" and "I can't access..." lack the detail we need to help you.
- Send a screenshot of your entire browser window that includes the error message and the browser address bar. If you receive any emails related to your issue, please send those.
- Let us know: 1) where you are (on- or off-campus), 2) what browser you're using, 3) how you're connected to the internet (Wi-Fi or wired)
