Navigating Conflict in Work, Research, and Learning Environments

Brave Talk offers hands-on skill-building in critical thinking, power sharing, and rhetoric. Combining real-life storytelling, engaging illustrations, and rigorous academic sources, this book blends humor, creativity, and interactive learning to help everyday people develop better skills for navigating conflict in order to build stronger relationships and healthier communities.

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes", "Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

In Difficult Conversations Don't Have to be Difficult: A Simple, Smart Way to Make Your Relationships and Team Better , bestselling author Jon Gordon and veteran human resources professional and executive coach Amy P. Kelly deliver an engaging and inspiring new take on how to make tough workplace conversations an asset in building a stronger team and organization.

Effective dialogue across different dimensions of diversity, such as race, gender, age, religion, or sexual orientation, fosters a sense of belonging and inclusion, which in turn leads to greater productivity, performance, and innovation. Whether in the workplace, faith communities, or educational settings, our differences can tear us apart rather than bring us together if we do not know how to communicate. Recognizing our collective responsibility to earnestly address our differences and increase understanding and empathy will not only enhance organizational goals but will also lead to a healthier, kinder, and more compassionate world. Award-winning diversity, equity, and inclusion consultant Mary-Frances Winters has been leading workshops on what she calls Bold, Inclusive Conversations for years.

This issue brief offers strategies and advice for approaching sensitive topics and leading difficult dialogues. Get expert insight on how to communicate and manage even the most complex challenges. Few enjoy difficult conversations in the workplace, but implementing certain strategies and practices can lead to meaningful and productive conversations that are more likely to result in positive institutional outcomes.