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Introducing the New RefWorks: RefWorks and Summon

Need Help?

Have questions regarding the new RefWorks or need some technical support? Contact our Support Team for help.

E-mail us or telephone us +1- 800-521-0600 ext. 74440 or +1-734-997-4440

Support hours are:

Monday – Friday: 8:00 am – 9:00 pm Eastern Time

In addition, the new RefWorks Support Pages are available at any time.

More information about upgrading to the new RefWorks can be found at:

New RefWorks Webinars & Screencasts

We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.

Upcoming sessions and recordings

Informational webinars presented by the RefWorks Product Manager and recordings of past ones can be found at:

Our New RefWorks screencasts are available 24/7 on our YouTube Channel.  Click here to begin watching.

RefWorks Integration with the Summon Service

RefWorks is now integrated with ProQuest’s Summon discovery service. Researchers have persistent access across both platforms, which allows them to save reference citations, collaborate with colleagues, and share content. In this page you will learn how we use the Summon Index to enrich your RefWorks experience. If you are a Summon Customer, you may also be interested in the fact that RefWorks is fully integrated into Summon.

Wenever you add a new citation, the new RefWorks will use the Summon index to auto complete the fields for you. This is a powerful feature you can use in many situations:

  • If you only have the title of an article, you can just paste the title and let Summon find out the rest of the reference.
  • If an article has incomplete metadata, you can use the connection with the summon index to populate missing fields.

Whenever you add a title in a new reference, the summon index will be queried authomatically and at the bottom of the page you will see suggestions for autocompletion:

Just select the title that matches your reference and the fields will autocomplete:

In some cases you will be even offered to load the full text as well. How does that work?

  • If you are not a Summon customer, you will have the option to add the full text whenever the reference you are loading comes from an open source provider.
  • If you are a Summon customer, we will be also able to offer you full text from subscription providers as we know which resources you have enabled in the Client center's data management area. 

Finally, you can always activate the auto complete functionality clicking on the blue ray button next to the title field:

This is especially useful when you need to find missing fields, e.g. authors.

To learn more about the Summon Index, we invite you to visit the Ex Libris knowledge center.